This Refund Policy applies to the purchase and refund of credit products sold by Lawmadi OS (hereinafter referred to as the "Service"). Credits are used exclusively for the AI Legal Information Service. The Attorney Search Service is provided free of charge and is not subject to refunds.
- Credits are a prepaid payment method used for AI legal Q&A within the Service.
- 1 credit per standard query, 2 credits per expert answer
- 1:1 Leader Chat: 5 free per day, then 2 credits per 5 messages
- Payments are processed through Paddle (payment processor), which acts as the Merchant of Record and manages taxes and payments.
The Service offers the following credit products. Credits are used for AI legal information queries and 1:1 Leader Chat.
- Starter - 20 credits / $1.50 USD
- Standard - 100 credits / $4.99 USD (33% off vs Starter)
- Pro - 300 credits / $9.99 USD (56% off vs Starter)
infoCredits never expire and are permanently added to your account.
Refunds for credit purchases are processed according to the following conditions:
- Full refund: Within 7 days of purchase, if none of the purchased credits have been used
- Partial refund: Within 7 days of purchase, if some credits have been used, the amount corresponding to unused credits will be refunded. The refund amount is calculated by pro-rata based on the per-credit purchase price.
- No refund: After 7 days from the date of purchase
infoPartial refund example: Standard 100 credits ($4.99) purchased, 30 credits used → Unused 70 credits × $0.050 (purchase unit price) = $3.50 refund
warningFree daily queries (2 per day) are not eligible for refund.
warningCredits are digital content. Once used (response generated), withdrawal rights for those credits are limited per Korean E-Commerce Act Article 17(2)(5).
Please submit all refund requests via the email below. Requesting directly through Paddle may result in processing delays.
- Send a refund request to choepeter@outlook.kr.
- Please include the email address used for purchase and the date of payment.
- Refund requests will be reviewed and processed within 3 business days of receipt.
- Refunds will be issued to the original payment method through Paddle.
Even if the refund conditions in Article 3 are met, refunds are restricted in the following cases:
- If usage has been restricted due to violation of the Terms of Service
- If credits were obtained or used through fraudulent means
- If credits were transferred to or traded with another person
- If all purchased credits have been used
6
Service Failure Compensation
If credits were consumed due to a service failure but a proper response was not received, the credits will be restored.
- Credits are automatically restored when no response is generated due to a system error.
- If automatic restoration does not occur, please contact us by email and we will restore credits after verification.
infoWe continuously monitor service failure cases to improve service quality.
For refund and payment inquiries, please contact us at: